FAQs

📦 Order Processing & Shipping

At Cambus Co, every order is prepared with care, intention, and gratitude.
We want your experience — from checkout to delivery — to feel effortless, transparent, and filled with trust.

🕒 Processing Time

Each order is lovingly packed and processed within 3–5 business days before shipment.
Once your order ships, you’ll receive a confirmation email with your tracking number and live status updates.

🚚 Estimated Delivery Times

United States
Shipped via USPS or FedEx — arrives in 15–20 business days on average.

International
Delivered within 15–30 business days, depending on your region and fulfillment center.

⏳ Please note: Shipping times may vary due to customs inspections, postal delays, or peak holiday seasons.

⚠️ Possible Shipping Delays

We always do our best to ensure prompt delivery, but unforeseen factors may occasionally cause delays, such as:

  • Customs clearance or import checks

  • Weather or seasonal disruptions

  • Regional or global logistics delays

  • Natural events or emergencies

Your patience and understanding mean the world to us. 🌿

🔍 Tracking Your Order

All Cambus Co shipments include real-time tracking.
You’ll receive a link via email once your order ships — or you can visit our Track Your Order page anytime for live updates.

❌ Order Cancellations

We accept cancellations within 24 hours of purchase with no penalty.
Please email info@cambusco.com with the subject line:

“CANCEL MY ORDER”

After 24 hours, your order may already be in processing and cannot be changed or canceled.

🏠 Address Updates

If you’ve entered an incorrect shipping address, contact us within 24 hours at info@cambusco.com.
Once an order has shipped, we’re unable to modify the address.

📦 Delivery Attempts

Most couriers make two delivery attempts before returning the package to us.
Please keep an eye on your tracking updates to ensure successful delivery.

💔 Damaged or Defective Items

We stand by the quality of our creations.
If your item arrives damaged or defective, we’ll make it right — at no extra cost.

Simply email us with:

  • Your order number

  • A clear photo of the damaged item

We’ll process a replacement right away.

💬 Need Assistance?

For any other inquiries, please reach out at info@cambusco.com — our support team responds within 24 hours.

Thank you for choosing cambus co.
Every purchase supports our mission to create with heart and connect with purpose — turning everyday moments into something truly meaningful. 🌿